Notifications

Dear User,

Dear Buyers,
Sellers Suspended due to non-compliance with GFR Rule 144(xi):
Sellers and Brands listed in the "Sellers Suspended due to non-compliance with GFR Rule 144(xi) " either been determined as non-compliant or have failed to prove their compliance for clause 26 of GTC. till 31.01.2024.
These sellers, the brands owned by them and all the catalogs uploaded by them have been removed from GeM marketplace. These are not eligible for any bid participation on GeM (even through Custom bid and or BOQ bid modes).
Buyers are advised to ensure that they reject such offers received in any bid process form such sellers or other sellers offering products of these brands because of suspension due to noncompliance of GTC clause 26.
GeM reserves the right to cancel such contracts even if placed by the buyer. Buyers are advised to check updated list on regular basis on GeM.
I have gone through the list of Sellers Suspended due to non-compliance with GFR Rule 144(xi). I confirm that I have rejected all such bids which are form such sellers or other sellers offering products of these brands. I understand that this is not an exhaustive listing and I have also done due diligence in respect of remaining sellers for the compliance of GTC clause 26.
Note:
No EMD to be taken from exempt category of sellers even by way of specific clauses mentioned in ATC / STC. Such clauses which are against the GeM GTC, will be treated as null and void.
However, State Government / State Autonomous / State Local Bodies / State PSU / Cooperatives may choose to seek EMD from MSE bidders by specifying the same in ATC / STC of the Bid. In case no such clause is included in ATC / STC, EMD exemption as per para (m) above shall prevail.
Dear Sir/Ma'am,
A technical issue reported in product bids published/drafted since 14th July 2023 9:00 a.m. . The brand name and related information was mentioned in title of the item for the bid created instead of category name of item. Therefore, buyers are advised to cancel such bids and publish fresh bid by 18th July 2023. These bids shall never be treated as PAC bid and they will be brand neutral unless otherwise created as PAC Bid.
Revised IM Policy effective from 1st July'23 - Click here.
Dear Buyer,
Issue of notification regarding OEM / Compatible Cartridge / Consumable (View More)
Some cases have been reported where bidders have claimed non receipt of prior intimation of RA start. In order to ensure that no prospective eligible bidder is left out due to non intimation on time, it has been decide that RA will henceforth start 24 hours after the buyer proceeds for the RA creation and initiated RA. RA Start date and End Date will be notified to both buyer and sellers.
GeM system maintenance activity is planned from 17/06/2023 9:00 PM until 18/06/2023 02:00 PM. While we will work towards avoiding any outages, the system may be unstable intermittently. As a preventive measure, you are requested to either prepone or postpone Bid related activities such as Bid creation, Evaluation, Seek Clarification, Reply Representation and Negotiations etc, to other dates as per your convenience. Also, you may like to avoid keeping Bid end date and Bid Opening dates on or near these dates if feasible.
Please find enclosed OM dated 28.04.2023 on revised format for Registration of bidders from countries sharing land border with India under Rule 144 (xi) for your kind information and necessary action.
Notification regarding Cyber Security Control matrix
Please note that insecure products, solutions, and services lead to exposure to threats and cyber security breaches which affects procuring entities. Assuring cyber security as a feature of products and services require ensuring cyber security compliances as a part of procurement This will also help in building a cyber-security culture. Building awareness in government agencies to adopt cyber security controls as part of the procurement of ICT products and services, as well as engaging industry to put cyber security control requirements into practise, is crucial for meeting the objective of ensuring cyber security.

It is noted that many times due to lack of awareness various clauses, provisions, and guidelines regarding cyber security requirements mandated by MeitY are not being incorporated while making procurements by buyer organisations. In order to give inputs to the procuring authorities regarding these aspects, Indian Computer Emergency Response Team (CERT-In) drafted a discussion paper regarding cyber security control matrix for the procurement of services and solutions by government organisations. The control matrix includes governance and policy, confidentiality, availability, regulatory complexity, audits and situational awareness, data security, application security, and network security. Discussion paper indicates the specification and requirements of different controls as well as indicative methods for verification for each control matrix. A copy of the discussion paper is enclosed herewith.

All the organisations making procurement through GeM are hereby requested to take note of the discussion paper drafted by CERT-In on "Cyber Security Controls Matrix for Procurement of Services and Solutions by Government Organisations ". which is enclosed as Annexure.

It may be noted that procuring entities may select and include appropriate and applicable controls from the control matrix indicated in the discussion paper as a part of their procurement of ICT services and solutions. Procuring entities may also consider adding additional specific controls as per their risk profile and scope of services.

It may also be noted that the adoption of cyber security controls by procuring entities in the procurement process may be kept voluntary (as best practises). However, after a year, based on the outcomes, learning control may be mandated as a part of all ICT-related procurement by government entities.

All buyer organization as well as seller/service providers are requested to note the above.
Push Button Procurement (PBP) functionality enhanced - No need for buyer to certify reasonableness of rates:
GeM has enhanced the Push button Procurement functionality enabled as per DoE OM number F.6/7/2022-PPD dated 11th January 2023. The new guidelines for PBP are as follow:
1. (a) The total procurement value of the specific case may be up to Rs. Five lakhs inclusive of all taxes (No splitting of requirement to be done to bring procurement under this method).
2. (b) This method will be enabled by GeM only for select categories where at least ten sources are listed, and marketplace is sanitized.
3. (c) Once PBP bid is invited on GEM, contract will be placed directly by Gem System without any human intervention i.e., no evaluation or rejection of bids by buyer and without any need for buyer to certify reasonableness of price. Provided conditions as per DoE OM are satisfied, which would be checked by Gem system, - Not by buyer.
4. (d) GeM system would itself check that at least five bids are received (with minimum two Different brands).
5. (e) Individual bidders may quote more than reference price of PBP. GeM system would ensure that order is placed only if lowest price received after PBP is below the GeM marketplace price for identical requirements.
Please refer push button procurement Manual for detailed guidelines. The details of Categories enabled for PBP are available here.
Buyers are advised to comply the latest OM No.F.7/10/2021-PPD (1) dated 23.02.2023 issued by DoE for the restrictions under Rule 144(xi) of the General Financial Rules (GFRs), 2017 while procuring on GeM.
With reference to the clause 4, Section xiii, Sub-section 'm' of GeM GTC, it is to bring to your kind attention that the following categories of Sellers are exempted from furnishing Bid Security:
1. 1. Micro and Small Enterprises who are manufacturer of the Primary Product Category or Service Provider of the Primary Service Category and give specific confirmation to this effect at the time of bid submission and whose credentials are validated online through Udyam Registration / Udyog Aadhaar (as validated by Government from time to time) and through uploaded supporting documents.
2. 2. Start-ups as recognized by Department of Industrial Policy and Promotion (DIPP).
3. 3. KVIC, ACASH, WDO, Coir Board, TRIFED and Kendriya Bhandar.
4. 4. Sellers who have got their credentials verified through the process of Vendor Assessment by Vendor Assessment Agencies for the Primary Product / Primary Service for which Bid / RA has been invited.
5. 5. Sellers/ Service Provider having annual turnover of INR 500 Crore or more, at least in one of the past three completed financial year(s)
6. 6. Micro and Small Enterprises registered with NSIC for the Primary Product Category whose credentials are validated through NSIC database and through uploaded supporting documents.
7. 7. Micro and Small Enterprises registered with DIC for the Primary Product Category whose credentials are validated through DIC database and through uploaded supporting documents.
8. 8. Sellers / Service Providers holding BIS License for the Primary Product Category whose credentials are validated through BIS database and through uploaded supporting documents.
9. 9. Central / State PSUs.
10. 10. Seller / Service Provider registered with designated Agency / Authority as specified in the bid document by the Buyer – such bidder shall have to upload scanned copy of relevant registration document in place of Bid Security document while ] bidding.
Note: No EMD to be taken from exempt category of sellers even by way of specific clauses mentioned in ATC / STC by the Buyers. Such clauses which are against the GeM GTC, will be treated as null and void.
- Get immediate financing through TReDS to pay your MSMEs and show compliance with MSMED Act.
- Benefits of TReDS:
Easy & speedy financing of MSME receivables at highly competitive rates through multiple bank bidding
Uncollateralized finance for Buyers
Assured compliance to MSMED Act, 2006 for making payment to MSMEs as per the Department of Expenditure Payment Order from Goods acceptance date.
Financing period of maximum 180 days.
Automated repayment to financiers on due date through an auto-debit mechanism.
100% digital transactions from anywhere
Lower administration cost for vendor financing, payments, and settlements
How to avail benefits of TReDS?
Not registered with TReDS? Start registration NOW
M1xchange: https://www.m1xchange.comBenefitstoGeMsupplier&Buyer/
Invoicemart: https://www.invoicemart.com/
RXIL: https://rxil.in/Registration-Benefits-GeM-Buyer.html
Registered with TReDS? Now, choose payment through TReDS
With reference to the OM No.F.6/1/2023-PPD dated 06.01.2023, from Dept. of Expenditure, the minimum service charges for the commission based Manpower Outsourcing services has been revised to 3.85%. Procuring entities can also fix the service charges above 3.85% with proper justification on file, wherever required. However, such service charges should not exceed 7% in any case. It is also recommended to use the Least Cost Selection (LCS) especially in High Value Bids, the template for which can be assessed on this link.
DPIIT has issued OM P-45014/33/2021-BE-II (E-64737) dated December 20th, 2022 related to common examples of "Restrictive and discriminatory conditions against the local suppliers" and "Other conditions which make the bid non compliant to PPP-Mll Order''. Buyers are advised to comply with the same and ensure that their tenders are compliant with PPP-MII Order and don't include restrictive and discriminatory conditions against the local suppliers.
Single packet bid has been enabled on GeM and buyers can procure using it. In single packet bidding both technical and financial offerings are being opened simultaneously and buyers evaluate both financial and technical offers simultaneously and publish the evaluation results. Please refer to the user manual for details.
Additional disclaimer and recommendation for buyers for procurement of Drugs/Medicine through Custom/BOQ bids:
All Provisions of Drugs and Cosmetics Act, 1940 and Rules made there under as amended till date will always be applicable. This will include all notifications issued by Central Drugs Standard Control Organisation (CDSCO), Ministry of Health & Family Welfare (MoHFW) and Department of Pharmaceuticals (DOP), Ministry of Chemicals & Fertilizers from time to time in this regard.

The sellers are registered on GeM based on self-declaration of valid Drug License, product certification, test reports etc. However, buyers mandatorily check and validate the details at their end for all applicable licenses and certifications e.g., validity and authenticity/genuineness of drug license, product certification, manufacturer certification/licenses, test reports etc.

In case of custom/BOQ bid, it is recommended to take Notarized Undertaking from private drug manufacturers for necessary compliances. (attached format of "Notarized Undertaking")

Only manufacturers for particular drugs/medicine may be eligible to participate in the bid or quote for the drugs/medicine.
The service category “Healthcare Human Resource Outsourcing Service” has been merged with the other existing manpower outsourcing services which are Manpower Outsourcing Services - Minimum Wage and Manpower Outsourcing Services - Fixed Remuneration . Hence, it has been disabled from the market for all new bids. Buyers can hire the healthcare resources from these 2 manpower outsourcing service categories. There will be no impact on already published bids.
GeM has launched the Push button procurement functionality on experimental basis enabling buyer to buy upto 5 lakhs simplifying the procurement process and require minimal intervention from buyer. This is system driven procurement enabled for the limited 50 categories . This has been enabled vide DoE OM number F.6/7/2022-PPD dated 11th January 2023. The buyer may refer the push button procurement manual for further details. The details of categories enabled for PBP is available here. The key guidelines for PBP are as follow
1. (a) PBP will be made only on GeM through bidding (PBP through Direct Purchase, L-1, Custom-bid etc. are not permitted).
2. (b) The total procurement value of the specific case is not to exceed Rupees Five lakhs, inclusive of all taxes.
3. (c) This will be additional method of procurement and procuring entities are free to use or not to use this additional method of procurement.
4. (d) This method can be used only in case of at least five bids are received. In case of less than five bids are received, the procurement is to restart using usual procurement methods.
5. (e) No splitting of requirement is to be done so as to bring procurement under this method.
6. (f) Once bid is invited on GeM, contract will be placed directly by GeM without any human intervention. (Provided condition 3 (d) above is complied.)
7. (g) This method will be permitted by GeM only for such categories, where at least ten sources are listed.
Load Based Bidding
Bids are currently being evaluated on GeM based on the price quoted by the bidder at the time of bid participation. However, there are some use cases when the buyer publishes a bid and expects certain technical and commercial parameters to be used to evaluate the price, resulting in the evaluated price being different from the bidder's offered price.

To capture detailed technical and commercial parameters, GeM has added another feature whereby a buyer can declare the Technical and Commercial Loading Criteria for Bid Evaluation during Bid Creation itself, which will be printed for the bidders' reference in the Bid document.

The selection of the Techno Commercial for Bid Evaluation will be optional for the buyer and the same can be saved as "No," if buyer doesn’t wish to go with the same.

This will be used by the buyer for the limited categories available in the GeM marketplace.

Categories where Load based will be applicable - BIOMASS and types of pumps like HSD, Screw , Fuel, Petrol pump.
Bunching of predefined categories has been enabled now for bidding. Buyer can create bunch bid of items from same category. Buyer can also create bunch bid of items from different categories if such categories are enabled for bunching by GeM. If the item categories that you are trying to bunch are not enabled to be bunched together and you feel that these are items are having same Supplier / OEM base and are required to be bought together and bunching will not lead to restriction in competition, then you may please send an email request to GeM at request-bunch@gem.gov.in for enabling bunching of such categories. Please mention exact name of GeM categories that you are requesting for enabling bunching. Your request would be examined by GeM team and if it is found that such bunching would not lead to restrictive bidding, GeM would enable bunching of those categories. This is a one time exercise and once enabled, all buyers can bunch those categories in all their future bids. Custom and BoQ items are by default enabled to be bunched with other regular categories.
The option of acceptance/ rejection of Direct Purchase/ L1 orders will be discontinued on GeM from 29th July 22 onwards. All the orders placed on GeM shall be auto accepted unless the buyer is red flagged or the order is for a freight intensive item. Only in these cases, the sellers will get an option to Accept/ Reject the order. Even in these cases, the order shall be auto accepted in 5 days if no action is taken by the seller.
The functionality for the collection of interest amount on the delayed payments as per DoE OM No.F.6/18/2019-PPD dated 3rd July 2020 is being made live from 01st August 2022, which would be applicable on all CRAC issued/generated on or after 01st August 2022. If the payment is delayed beyond prescribed timelines, the buyer will be liable to deposit interest as per DoE OM. Interests due showing in the Buyer dashboards for older contracts are being reset to zero and all future interests would have to be paid using online functionality deployed on the GeM using the SBI payment gateway.
Please read DO from CEO GeM regarding misuse of Custom / BoQ based bids.
DP and L-1 purchase for multiple consignee is not allowed. Buyer can add multiple consignees during bid creation.
Bunching of the items has been disabled for Direct Purchase and L1 purchase. For ordering multiple items put the items in separate carts and proceed to checkout in each cart.
GeM is in process to phase out the use of OTP based on authentication process at various stages of procurement like bid floating, bid submissions, invoicing, CRAC generation, Bill process, payment etc. For seamless and hassle-free transition it is advised to get yourself registered for esign or DSC based authentication services and complete all associated formalities. The exact date of disablement of the OTP based authentication will be communicated in near future.
GeM is in a process of development of functionality to deal the statutory variations of contract like GST, VAT etc online. In meantime till such functionality is deployed buyers and sellers are advised to deal variation of taxes OFFLINE at their end with due verification and scrutiny as per enforced tax rates, contract clause and applicable guidelines of organization.
Direct RA is being disabled. Please use BID to RA in place of Direct RA.
Escalation of Tickets – Please raise a ticket while flagging any issue to GeM, it helps better tracking, monitoring, and faster resolution. Further it helps in escalating it to higher level if issue is not resolved within defined timeline. Now tickets can be escalated https://gem.gov.in/gemtickets/create to higher level.
Training for registration and bidding for buyers and sellers - GeM offers self-help trainings for buyers and sellers to register and procure services from the GeM portal without any external help. The link to access these training programs is https://gem.gov.in/training/training_module.
Input Tax Credit - Input Tax Credit and Reverse Charge Mechanism feature in BID has been implemented. Input Tax Credit is required by Buyers who are eligible for Input Tax Credit on GST and GST cess (wherever applicable) in their purchase. Since they get credit of GST therefore, they require financial evaluation of BID considering input tax credit (ITC) so that L1 evaluation is on Net landed Cost to the Buyer. There are three types of sellers in this case. One is regular GST registered seller, unregistered seller and seller registered under composition scheme. This functionality is for all goods and services except services on commission base.
Custom bid and BOQ Bid- GeM strongly recommend use of category based bids - Use of Custom Bid / BoQ bid is not allowed for items for which regular category is available on GeM. Buyer can use the features of Additional parameters also to suit its requirement. Any bid created under Custom / BoQ category shall be cancelled by GeM without any notice, if it is found that regular category is available on GeM for similar items.
Creation of secondary user under different primary user with same mail id: The secondary user registration using an existing email address should be allowed for all the roles - Buyer, Consignee and PAO/DDO.
GeM has revised its Transaction Charge policy. This can be accessed at here
Vaccines and Generic Drugs/Medicine categories - Categories of Vaccines required under the Universal Immunization Program (UIP) of MoHFW have been made live in consultation with them. The categories of TB medicines required under National TB program of MoHFW and other generic drugs/medicines have been made live.
Unlimited RA Auto Extensions - Now there is NO limit on number auto-extensions allowed in reverse auctions, GeM recommends use of unlimited auto extension for best price discovery.
Bid opening from 3 days instead of 10 days only for central Gov & Central CPSE buyers and not applicable on BOQ and custom bids.
BID Life cycle from system has been removed from the system for all types of bids/RA.
Technical evaluator: Evaluation can be based on Single/Multiple evaluator(s) or self, selection for Tender Committee (TC) option shall also be available
Re-blocking of funds - Buyers will now be able to block funds which they had not done at the time of order placement due to reasons like change of financial years etc.
- New Functionalities on Services
L1 negotiation: Buyer now gets an option to negotiate with L1 discovered from the financial evaluation. In case service provider has uploaded the price breakup then service provider gets the option to upload revised price breakup after conducting their negotiations with the buyer.
MSE preference: If buyer has selected MSE preference in bid then buyer will get option to send price match request to MSE if Non MSE bidder is selected as L1 and MSE price quoted is within L1+X% (X as defined in bid) range. In case buyer has not opted for MSE preference then buyer needs to provide competent authority approval with detail of approving authority.
Minimum floor price: A new feature has made live to solve the above problem, minimum floor price feature is available for buyers to define the minimum floor price below which no service provider would be able to quote in bid. This feature will help buyers to get reasonable price offers in bids. This feature is available for all PSUs/CPSEs/State Buyers and MoD.
Online invoicing for services - In order to introduce end to end procurement on GeM Invoicing has been made live on GeM for service providers and buyers to streamline the complete process.
Invoice rejection by consignee - Once the invoice raised by service provider, consignee now has the feature to reject the invoice against some rejection reasons which will be visible to service provider. Based on the comments, service provider will be able to update the invoice and then submit again.
Provision to upload additional SLA and SOW and ATC - Buyer has provision to write or upload document files for all of above features which will further become part of bid document and contract document and service provider has to abide by that. The terms and condition, scope of work or SLA mentioned by buyer will supersede by default conditions mentioned in SLA of the service.
Price breakup - GeM has introduced the functionality where Buyer can request for Price Breakup, Format to be uploaded by buyer for the breakup of components on cost/price offered by Service Provider in the Bid. Format uploaded by buyer may be used by service provider as reference for providing financial breakup. L1 will be evaluated by system basis on lowest price offered. GeM restricts this document to be available only during financial evaluation step, buyer will be able to open this document after financial will be open.
Custom filter for buyer - GeM has introduced feature to choose “Others” option from the list of values of technical parameters in case desired parameter is not available. Buyer has to select “Intent of Buying” as “Bid” to enter the Customized Requirement.
GeM system maintenance activity is planned from 25/06/2022 9:00 PM until 26/06/2022 12:00 Noon. While we will work towards avoiding any outages, the system may be unstable intermittently. As a preventive measure, you are requested to either prepone or postpone Bid related activities such as Bid creation, Evaluation, Seek Clarification, Reply Representation and Negotiations etc, to other dates as per your convenience. Also, you may like to avoid keeping Bid end date and Bid Opening dates on or near these dates if feasible. Please note, during this period Buyers can access all previous and ongoing Bid/RA status and details from their panel.
Forward Auction is a new feature addition into GeM platform enabling integrated B2B (Business to Business) and B2C (Business to Customer) auction featuring pan India auctioneers and bidders. As a GeM registered buyer, user can create “Auction” to sell off goods/materials/immovable assets within GeM portal using Forward Auction application and can reach out pan India bidders at a larger scale. To know more, click here
Advanced Search- https://bidplus.gem.gov.in/advance-search
Please click here to view the service approval process flow.
"Buyer Selected Non-Golden Parameters are now mandatory Bid requirement” - Buyers can now choose both Golden and Non-Golden Parameters for defining the Bid Requirements. This will enable Buyers to impose a non-golden parameter as a mandatory specification for their Bids.

All Golden parameters of the category and only those non-Golden parameters which Buyer has selected while creating bid (with values as selected by the Buyer or better than that), will now form part of the overall item specifications in Bid and will be published in the Bid document. Please note that the Non-Golden Parameters which are not specifically selected by the Buyer will now be discarded from bid and will not be published in bid and Sellers can offer a product with any of the allowed values for such non-golden parameters. If buyer want to make any non-golden parameter a part of bid, he must select that parameter and select its allowed values while creating bid, else GeM system would presume that buyer has no specific choice for that parameter and will accept any value for that parameter. No bid can then be rejected for such non selected parameter.
It is also to be noted that the values of the reference product are no longer part of the bid and only allowed values will be part of bid. For Golden parameters, by default GeM would incorporate all values that are better than the reference product's values in the bid. Buyer can select and allow any more values that he feels appropriate so that the bid is as generic as possible to attract maximum competition. Similarly for Buyer chosen non-golden parameters also, reference product's value and better values would be allowed by default and Buyer can add more values of his choice.
Sellers would now need to mandatorily comply with complete Bid specifications to proceed with Bid participation. Since bidders will now be pre-filtered and allowed to offer only those products which are matching with allowed values of Golden as well as non-Golden parameters (Buyer selected), there would now be no need for Buyer's to check or reject any bid on the ground of specification mis-match as far as GeM catalogues are concerned.

Please be informed that all the buyers registered on the GeM portal have to update the GSTIN details mandatorily. You may log into your buyer account and get the option to update GSTIN under the "My Account" section. Also please note that if you do not have a GSTIN number, you will have to give acceptance to the declaration that you are not liable to fall under the ambit of GST on your buyer dashboard.

Request you to please do the needful at the earliest.

Incident management policy has been revised, please click here to view the new policy.
Please click here to see the important updates about the Payments OM
As per the OM issued by the Department of Expenditure, Ministry of Finance (No.F.6/18/2019.PPD), the following provisions have been enabled on GeM -

Proof of Delivery Submission

The system would not allow the seller to generate an invoice, if the delivery period of an order has passed. The sellers must also submit the proof of their delivery to the consignee's location before the delivery date of the orders has passed, for their shipments to be eligible for Auto PRC and Auto CRAC
Auto PRC and Auto CRAC

Auto PRC

In case if the seller has submitted the proof of delivery before the order's delivery date has passed, their shipments would be eligible for auto PRC. This means that if the consignee does not generate the PRC within 4 days from the date of delivery as per the proof of delivery submitted by the seller, then the system would generate an auto PRC, marking all the shipped quantities as PRC accepted. At this point, the consignee would have 2 more days to make any modifications. In case, if still no action has been taken by the consignee within these 2 days, then this system generated auto PRC would be considered as the final PRC which could no longer be modified.
Auto CRAC

In case if the seller has submitted the proof of delivery before the order's delivery date has passed and the final PRC is also completed (through the system or by the consignee), then their shipments would be eligible for auto CRAC. This means that if the consignee has not generated the CRAC within 10 days from the date of delivery as per the proof of delivery submitted by the seller, then the system would generate an auto CRAC, marking all the PRC quantities as CRAC accepted. At this point, the consignee would have 3 more days to make any modifications. In case, if still no action has been taken by the consignee within these 3 days, then this system generated auto CRAC would be considered as the final CRAC which could no longer be modified.
Supplementary Invoice

For product orders where the consignee has made some rejections at the PRC or CRAC stage, the sellers would now have an option to issue a supplementary invoice against these rejected quantities. This option would be available to the seller before the delivery date of the order has passed.

For more information on the OM, please click here.

All transactions on Gem 2.0 can be accessed here.

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Enterprise Management System Software (Q2 Category)

Vedanta ERP--CONNECT ICON PRIVATE LIMITED Enterprise Management System Software

Vedanta ERP^UR
Unregistered Brand

Manufactured by: CONNECT ICON PRIVATE LIMITED

(VedantaERP01)

Product Details

Our Price: ₹59,000.00

16%

You Save: ₹11,000.00 (16%)

Price For : 1 pieces

MRP/Unit: ₹70,000.00

Offer Price/Unit: ₹59,000.00

Availability: 99977 In Stock

Min. Qty. Per Consignee: 10

Product id: 5116877-55426522716

Country Of Origin: India

Local Content (MII): Not Declared

Seller Details

Sold by: OEM

OEM verified catalogue

View Seller Details

₹59,000.00

Specifications

Category Enterprise Management System Software

Components/ Modules of Offered product : 1. Server Management System ,2. Network Management System ,3. Helpdesk Managememt System ,4. IT Asset Inventory Management System

Componets /Modules of Server Management System 1. Server Fault, Availability and Performance Management System ,2. Server Automation Capability ,3. Database Management System ,4. Storage Management

Componets /Modules of Network Management System 1.Network Fault, Availability and Performance Management System ,2. Network Automation and configuration Management System ,3. Network traffic Analysis System ,4.Mutliprotocol Label Switching Service (MPLS) Monitoring ,5. Network Reporting & Analysis ,6. NA

Componets /Modules of Helpdesk Managememt System 1. Helpdesk Management System

Componets /Modules of IT Asset Inventory Management System 1.IT Asset Auto-Discovery and Inventory Management ,2. Configuration Management database (CMDB)

MODE OF DEPLOYMENT 1.Onsite ,2.Offsite

Deployment platform supported by the offered product 1. Physical Server ,2. Virtual Server, ,3. Cloud, ,4.Container Based, ,5. Appliance Based

Installation and Demonstration Yes

The offered product have support from OEM for 1. Updation for Patches and Bug fixes within supoort period. ,2. Upgradation of version within support period .

Number of Years upto which support is available from OEM for Updation (Patches and Bug fixes) within support period 3

Number of Years upto which support is available from OEM for Upgradation of version within support period 5

No of days Training Provided On/Off Site upto 5

Types of Licence 2.Subscription

Operating Systems supported by the EMS 1. Windows ,2. Windows Mobile/ Phone ,7. iOS ,8. DOS

Capability to monitor end to end performance of Server Operating Systems & Databases and capable to manage distributed, heterogeneous systems from 1. Single Management Station

Server Fault and Availability Management System Features 1. Capable to take backup of the threshold policies, based on the groups of devices or on any single individual device ,2. Capable to trend management supported monitored parameters . ,3. EMS to be pre-integrated for both Fault and Performance Management to receive alarm from various events sources to monitor Fault and Performance in a unified common format to provide a user friendly graphical user interface for alarm analysis and acknowledgement. ,4.Capable to supports event co-relation where the correlation logic can be configured by operation team. ,5 Capable to filter out events for device / infrastructure marked under maintenance and also have GUI to define maintenance schedule ,6. Capable to captures all the events that are generated across multi-vendor infrastructure and correlates them to take corrective measures based on service dependencies & event handler. ,7. Monitor both standalone and blade Infrastructure and its components ,8.Capable to reflect on certain application level issues in the server. ,9.. Capable to provide Virtual Environment Management and provide Error reports generated by hypervisors. ,10. System, security and audit logs ,11. Capable to Integrate with VMware, Citrix, etc ,12. Detect the fail-over and fall-back in high availability environment ,13. Provide a centralized point of control with out-of-the-box policy-based management intelligence for easy deployment for the servers, operating systems, applications and services for correlating and managing all the IT infrastructure components of a business service. ,14.The offered product capable to perform DNS lookup & support Agent-based and Agent-less data aquisition mentods. ,15. The Agent to be pre-configured with common service monitoring parameters for quick and easy deployment. The Agent also support SSL based communication method for polling and data aquisition.

Monitoring server parameters of 1. Disk Usage, ,2. CPU Usage ,3. Swap Memory ,4. Virtual Memory ,5. Interface status ,6. Log file monitoring ,7. Process status ,8. CPU Utilization by a process ,9. Service Status

Process Utilization for 1. Correlation between CPU ,2. Memory, ,3. I/O ,4. Paging ,5. Paging space ,6. I/O Utilization

Server Performance and Reporting Management System Features 1. Bandwidth utilization at the physical and virtual host level. ,2. Capacity Planning - To Manage dynamic demand of IT services, software be able to proactively Identify potential area’s, which need to be upgraded (power, storage, etc) ,3. The system have context-based analysis and forecasting based on performance data with automated policy deployment with detailed, intelligent monitoring of performance and availability data collection. ,4. The event records to be available in the report format, with each event classified by its priority level and to be tagged with details of the date and time at which the event occurred Each event to be displayed and highlighted until the event has been acknowledged and cancelled in the automatic event log, and provided the fault has been satisfactorily rectified in the equipment, which generated the event ,5. The system be capable of archiving the performance data ,6. Proposed EMS has advance reporting, dashboard and analytical engine with various out of the box dashboards and reports, for constant monitoring of Availability, Performance & Efficiency ,7. Server Management The server management gives an overall understanding of the equipment performance Which then can be further drilled down to each of the smaller component The platform management is required

Cache Utilization for 1. Host Port Utilization ,2. Disk Utilization ,3. CPU & Memory Utilization

Centrilized Dashboard Management System Features 1 .There be a single agent on the managed node that provides the system performance data, and for event management and be able to prioritize events, do correlation & duplicate suppression ability to buffer alarms and provide automatic actions with capability to add necessary annotations. ,2. Each operator is provided with user roles that includes operational service views enabling operators to quickly determine impact and root cause associated with events. ,3.Sound/Popup Notifications for Alerts ,4. The system integrates with Helpdesk / Service desk tool for automated incident logging and also notify alerts or events via e-mail or SMS. ,5.To provide alarm correlation and facilitate reduction of total number of alarms displayed by means of intelligent alarm correlation, suppression and root cause analysis techniques built in to the system. ,6.The proposed Alarm Correlation and Root Cause Analysis system to integrate network, server and database performance information and alarms in a single console and provide a unified reporting interface for network components. The current performance state of the entire network & system infrastructure be visible in an integrated console. ,7. It has the capability to perform cross domain correlation with alarm correlation from Network Monitoring tool, Systems monitoring tool and other domain monitoring tools. ,8. Alarm Filtering allows flexible filtering rules for staff to filter the alarms by category, severity, elements, duration, by user, by views, by geography or by department. ,9. To provide out of the box root cause analysis with multiple root cause algorithms inbuilt for root cause analysis. ,10.The system supports multiple administrators, if need be using separate accounts with associated individual and group rights and privileges Normal users may have only read access, that too only to related areas. ,11. Monitoring system be capable of sorting and filtering events in accordance with their priority to the level required A facility to be provided to enable a summary printed event record report to be prepared, listing not only the current active events, but also any events, including faults and alarms, reported and/ or cleared during the period since the previous summary report ,12. In a situation, where, due to a single event, multiple events/alarms arise, the system be capable to identify the root-cause event asap, while suppressing the other conjugate events to help in minimizing downtime ,13. Umbrella Management - Mere Looking at the GUI helps understand the problem and where it has occurred instantly In case possible by the end device (being monitored) the information be polled. ,14. The tool provides graphical user interface, which helps physically reaching the equipment whenever need be Tracking key information and data related to the device performance network traffic and current usage, be available on hovering the affected equipment Important trend charts be displayed on the fly ,15. Sound/ popup notifications ,16. Able to send e-mail or Mobile –SMS to pre-defined users for pre-defined faults. ,17. It raises, co-relate & analyse alarms and helps in taking corrective action. ,18. All alarm/event messages to be automatically time and date-stamped. ,19. Capable to support REST API based integration with ticketing tools.

Server Automation Capability 1. Detect, collect and maintain information about Managed Servers, including packaged, unpackaged software, runtime state, host/guest relationships and more. ,2. Capability to auto install agent onto target server ,3. Visualizes server, network, storage, and logical application environments and dependencies and compliance state. Provides Layer 2 and virtual LAN (VLAN) network information. Intuitive visual snapshot comparison reduces troubleshooting time. ,4. Defines server build sequences for provisioning, incorporating operating systems, patches, and software policies Supports provisioning of VMware Hypervisor and Solaris Zones. ,5. Identifies server vulnerabilities quickly and easily and reduces the time needed to patch multiple servers. Enables patch policy creation and flexible patch deployments. Supports native patch formats for all major operating systems. Provides out-of-the-box integration with Microsoft® Patch Network and Red Hat Enterprise Linux ,6. Enables rapid troubleshooting and configurable compliance management by comparing servers to reference servers, most golden reference snapshots, industry best practices, or user-defined scripts. Provides comprehensive compliance dashboard with consolidated servers and cross-tier compliance views. ,7. Uses the communications channel with enhanced security features, audit logs, and access control policies to provide direct connections to servers in any location. Supports remote desktop connections, Windows PowerShell, and any shell of Linux environments. ,8. Improves automation efficiency by managing remote systems and executing tasks from a command line interface. Also supports Windows PowerShell to provide a command line interface (CLI) to Windows servers. ,9.Provides dynamic, real-time, and historical reports into hardware, software, patches, and operations activities in complex, heterogeneous data Centers. Includes out-of-the-box compliance reports and at-a-glance compliance status with actionable links to servers, policies, and other objects. Exports reports to HTML and comma-separated values (CSV) formats. ,10. To support audit and remediation against industry best practice content such as CIS, MSFT ,11 .Provision to run book automation capability, which provides out of the box workflows for IT infrastructure and there is no limit on the number of workflows that can be deployed. ,12. Run book automation has an options for both private cloud, data center as well as if it required may extend to public cloud environment for the future usage purpose.

Database supported for 1.Oracle, ,4. MySQL, ,5.PostgreSQL,

Database Management System 1. Table-space information used/free ,2. List of Top sessions CPU/memory/IO consumption with history ,3. Undo/Temp space usage with history ,4. Top wait events in database ,5 .Memory usage SGA/Shared pool ,6.Disk Read/Write Latency Monitor ,7.Monitoring block locks ,8. Overall database health status in single dashboard ,9. Database query monitoring

Storage Management 1. Support for various storages type like NAS, SAN, etc ,2. IOPS at LUN level ,3. Hosts/WWNs connected to the storage ,4. Disk usage at LUN level ,5. The EMS software to be compatible with open stack solutions (compute, Storage,appliations,OS etc)

The number of network devices managed by the offered product 5000,

The offered product scalable upto for Network device management 10000

Network Fault, Availability and Performance Management System 1. The Network Management function monitors performance across heterogeneous networks from one end of the enterprise to the other. ,2. NMS provides integrated fault, performance Monitoring, Configuration & compliance Management together in one tool. ,3 .Tool supports MIB-II and enterprise MIB for performance management Device certification be part of the tool ,4 .The tool supports for SNMP traps ,5 .The framework of the tool enables consolidation of the management of various networking devices (network, security, storage, virtualised platform etc), along with the infra supporting devices in a single view Tool be open for third party integration via (soap, xml, web-service, snmp-v1, v2, v3) ,6. Overall hardware monitoring including temperature; Fan Status; Power Status; Power Consumption of standalone and blade infrastructure ,7 .It be able to ascertain the latency in socket programming, if any In a client-server architecture with several remote hosts communicating with a central cluster server, it might develop latency due to network congestion or due to database impropriety ,8 .Solution be able to monitor ISP serivce provider SLA ,9 .Packet loss monitoring ,10. Route tracing and link quality monitoring ,11. Traffic and bandwidth usage monitoring ,12. Resource Monitoring capabilty ,13. Real Time Event Analytics ,14. Fan speed monitoring and CPU/HDD / motherboard temperature monitoring ,15. Custom metric monitoring via SNMP (Simple Network Management Protocol) v2 or v3 ,16. IP Printer availability monitoring ,17. Pre-defined alerts for typical network problems ,18. To be pre - integrated, centralized and consolidated platform to manage network devices

Network Discovery Management System 1. To allow for discovery to be run on a continuous basis which tracks dynamic changes near real-time; in order to keep the topology always up to date. This discovery runs at a low overhead, incrementally discovering devices and interfaces.

Network Dashboard and Reporting System 2. Disk space, Memory utilization and Network interface status monitoring

Advance Network Management Features 10. Provides Wireless infrastructure availability monitoring

Network Automation and configuration Management System 2 .The system supports secure device configuration capture and upload and thereby detect inconsistent “running” and “start-up” configurations and alert the administrators

The proposed system be able to administer configuration changes to network elements by providing toolkits to automate the administrative tasks of effecting configuration changes to network elements: 1. Capture running configuration

Network traffic Analysis System 1. To be able to capture, track & analyze traffic flowing over the network via different industry standard traffic capturing methodologies viz. NetFlow, jflow, sFlow, IPFIX etc. ,2. To provide key performance monitoring capabilities by giving detailed insight into the application traffic flowing over the network. ,3. Able to monitor network traffic utilization, packet size distribution, protocol distribution, application distribution, top talkers etc. for network traffic. ,4. To collect the real-time network flow data from devices across the network and provide reports on traffic based on standard TCP/IP packet metrics such as Flow Rate, Utilization, Byte Count, Flow Count, TOS fields etc. ,5. Support for latest version of FLOW protocols.

Mutliprotocol Label Switching Service (MPLS) Monitoring 1. Monitors MPLS service availability and inventory, in addition to traditional Layer- ,2. Virtual Private Networks (L3 VPN), L2 VPN, core traffic engineering, and pseudo-wire management. ,3. Improves uptime with continuous MPLS-specific core, Layer-2 and Layer-3 discovery, monitoring, and alerting. ,4. Provides inventory view of L3 VPNs, detailed views for an L3 VPN, including VRFs and VRF details. ,5. Provides monitoring of VPN Routing and Forwarding (VRF) state and incident/status- propagation for L3 VPNs. ,6. Provides LSR core view and launch from LSR view to other views showing node-centric MPLS services. ,7. It has out of the box support for Virtual Private Wire Service (VPWS) and Virtual Private LAN Service (VPLS) ,8. Provides monitoring of traffic engineering tunnel status and incidents. ,9. Visualizes and monitor traffic engineering hops/path and Inventory view of traffic engineering tunnels in detail. ,10. Provides inventory view of pseudowires and monitoring of pseudowire status and incidents.

Provides out of the box Reporting such as: 1.LSR reports ,2.Site reports (VRF) ,3.Site-to-site quality-of-service reports; ,4.VPN reports ,5. Link Utilization and Down Time Report

Network Reporting & Analysis Features 1. Able to collect and collate information regarding relationship between IT elements and business service, clearly showing how infrastructure impacts business service levels. ,2. Provision for user configurable for building additional reports and have customizable reporting and Integrated report editor. ,3. Able to collect Key performance measurements and statistics from all network domains and store it. This data is to be used for evaluation of performance of the end to end network infrastructure/services. ,4. Network Link utilization and down time report generation facility in graphical and tabular format ,5 .The system be capable to store the raw data or polled data, and also have the facility to automate the backup process or allow to take manual backup, in case required ,6. All alarm messages to be recorded in a database for easy, efficient and future retrieval and not to have a text based approach, where in any 3rd party tool is not able to extract data ,7. Centralized Reporting & Dashboard - The Dashboard and reporting engine provides centralized view as the face of all the elements in the IT (network, server, application and database) ,8. Reporting: To provide business users with highly interactive and power-users with highly sophisticated, pixel-perfect reports. ,9. Web-based interactive reporting for business users, Rich graphical report designer for power users, Parameterized reports with powerful charting, Output in popular formats: HTML, Excel, CSV, PDF, RTF. ,10. Analysis: To have the ability to explore data by multiple dimensions such as customer, product, network and time for business users. ,11. Report generaton facility for Bandwidth utilization and down time reports of internet links and devices in graphical and tabular foramt. ,12.Scheduled report emailing.

Number of years for which EMS Capable to store raw data or polled data 1

Number of years for which EMS capable to generate reports of links & devices at any given point of time 2

The performance management system to be able to collect and report data like 1. Packet delay and packet loss; ,2. User bandwidth usage rate; ,3. Network availability rate; ,4. CPU usage rate; ,5. Input/output traffic through physical ports; ,6. Input/output traffic through logical ports

The Performance Management have user defined set of reports like 1. Summary Reports for specific groups: Reports displaying per group of resources the group aggregations for a set of metrics (for example, per City, the maximum traffic or the total traffic). ,2. Summary Reports for specific Resources: Reports displaying for a set of resources the period aggregations for the same set of metrics (for example, per interface, the maximum traffic over the day) ,3. Detailed chart Reports: Reports displaying for one resource and the same set of metrics the values over the period (for example, the raw collected values for the day). ,4. Resource Threshold Violation Reports: Reports displaying the resources for which a threshold was violated ,5. Detailed chart Reports: Reports displaying for one resource and the same set of metrics the values over the period (for example, the raw collected values for the day). ,6. Resource Threshold Violation Reports: Reports displaying the resources for which a threshold was violated. ,7. Report to be in pdf,excel,csv format and scheduling facility in email to concerned users.

Helpdesk Management System 1. Able to support and handle large volume of incident, service requests, changes, etc. ,2. Solution be able to integrate with third party IVR or CTI ,3. Tool Analytics be completely configurable in terms of source data and results, enabling Process Managers and other IT Users to proactively identify trends that can be used to drive action. Multiple instances shall be allowed to be configured in different ways in different modules for different outcomes - for example one be able to identify trends in one set of data and subsequently develop linkages with other data, or Analytics can run on top of reporting results to provide further insights from unstructured data. ,4.The tool has the knowledge management OOB – knowledge databases to support investigations, diagnoses, root cause analysis techniques, and creating / updating workarounds, temporary fixes and resolutions ,5. The tool allows the creation of different access levels (i.e. Read only, write, create, delete) to knowledge management system() ,6. The Knowledge Management solution be available in a Multi Tenanted environment ,7. Helpdesk TOOL haS to provide big data analytics, machine learning, hot topic analytics that helps to analyze common service request, optimize change management. It be possible to create support / knowledge articles for hot topics. ,8. The proposed helpdesk solution supports codeless configuration of processes that can be upgraded seamlessly without the need to reconfiguration of processes. ,9.The proposed helpdesk solution creates service catalogue using drag and drop method. ,10. A virtual bot be available, which can respond to user requests, immediate via portal, email or mobile interfaces. ,11. Support for eMail and SMS both (integration with SMS-gateway and GSM communication) should be available for sending of Alerts and scheduling Reports ,12. Help Desk has built-in service management module, which allows IT operations to document all the contracts and services, they have under their control ,13. Help Desk has known error database that allows IT operations to document known issues in order to speed up the resolution process ,14. Whenever a fault arises in the IT infrastructure, a ticket should get automatically logged as an incident in the help desk tool and gets assigned with predefined SLAs to the maintenance team. ,15.Solution provides following: E-mail and SMS Alert notifications, Alert escalation, Alert acknowledgement. ,16. The offered product capable to support REST API based integration with ticketing tools

Helpdesk tool CONSIST OF 1. Incident management, ,2.Problem Management, ,3.Change Management ,4.Knowledge Management, ,5. Service Level Management, ,6.Service Asset and Configuration management, ,7.Service Catalogue and Request Fulfilment

Operations Related Service Level Parameters 1. To supports comprehensive SLA management platform ,2. Manage service levels for delivery and support of business services ,3. Allows creating and applying various operational level parameters to Incidents, Requests, Changes, and Release management modules. ,4. The module links available support hours to service levels when calculating deadlines as well as suspend SLA calculation for certain criteria – e.g. ‘pending information from customer’ ,5. The SLM module integrates with incident and problem management to automate escalation, and notification activities based on response and resolution targets ,6. It also integrate with change management to provide access to service level agreement details, implementation windows, change blackout periods, and availability requirements ,7 .The application has a predefined/customizable field to indicate & track the progress/status of the lifecycle of ticket(s). ,8. The tool provides an audit trail, tracking & monitoring for record information and updates from opening through fulfilment to closure For example: IDs of individuals or groups opening, updating & closing records; dates / times of status & activities updates, etc.

Infrastructure Related Service Level Parameters 1.The product be able to measure, collect, and import performance and SLA data from a wide range of sources, including performance Management modules. ,2. Computes the quarterly service charges payable to the different agencies after applying the penalties as per the contract and SLA. This may be achieved through customization/ development of tool, wherever required. ,3. To supports SLA violations alerts during the tracking period. ,4.To supports managing and maintaining a full history of an SLA. ,5.To provides a flexible framework for collecting and managing service level templates including Service Definition, Service Level Metrics, Penalties and other performance indicators measured across infrastructure and vendors. ,6.Ability to define and calculate key performance indicators from an End to End Business Service delivery perspective. ,7. To supports SLA approval/validation workflow. ,8.View of Contract Parties & current SLA delivery levels. ,9.To supports SLA Alerts escalation and approval process. ,10.To supports capabilities for investigating the root causes of failed service levels.

IT Asset Auto-Discovery and Inventory Management 1. Discovery works without requiring agent installation (that is, agent-less discovery) while discovery Layers 2 through Layers 7 of OSI model ,2 .Uses Industry-standard protocols such as WMI, SNMP, JMX, SSH to perform discovery without requiring the installation of an agent ,3. Discovery system has ability to modify out-of-box discovery scripts, create customized discovery scripts ,4. Discovery system has the ability to capture configuration files for the purposes of comparison and change tracking ,5. Discovery system be capable of supporting role-based access to various aspects of CMDB administration ,6. Discovery be object-oriented, allowing specific CIs and relationships to be discovered using a library of discovery patterns ,7. Discovery engine gathers detailed asset and configuration item (CI) information for specific servers and the applications running on them ,8. It dynamically discover and continuously map IT hardware inventory and service dependencies ,9. The EMS provides a common configuration management database that has a single solution for discovery of networks devices, servers & desktops, using a common probe, that supports both agent less and agent based technologies using. ,10. Inventory management of each of the equipment to be available 24X7

Configuration Management database (CMDB) 1. Provides a single shared view of services supporting Service Design, Transition and Operations stages of the lifecycle ,2. The Configuration Management Database supports multiple datasets with federation and reconciliation facilities so as to get data from various discovery tools and also through manual import process ,3. Reconciliation of data be possible with multiple data providers based on common attributes and ability to define precedence rules on attributes ,4. Federation of external data sources be possible with ability to store common attributes inside CMDB and getting other attributes from external data sources ,5. Automatically create Service models to describe how IT infrastructure supports business services ,6.The CMDB has built-in drift management capabilities to capture and report on infrastructure drift based on infrastructure attributes like RAM, memory, etc. ,7. System with CMDB - Integrate people, process & technology. To help in reducing likelihood of downtime by facilitating communication across all the facility equipment while Managing SLAs and Asset Lifecycle with IMAC process. ,8. Configuration item to get automatically attached with the ticket to enable maintenance team for faster resolution .

Generic Features 1. The offred product to be an integrated, modular and scalable solution from single OEM (i.e. all Network Monitoring, server Monitoring including application and database monitoring and Service Management tools be from single OEM) to provide comprehensive fault management, performance management, traffic analysis and business service management, IT service desk\ help desk \trouble ticketing system & SLA monitoring functionality. ,2. It has a secured single sign-on and unified console for all functions of components offered for seamless cross-functional navigation & launch for single pane of glass visibility across multiple areas of monitoring & management. ,3. To have self-monitoring ability to track status of its critical components & parameters such as Up/Down status of its services, applications & servers, CPU utilization, Memory capacity, File system space, Database Status, synchronization status between primary and secondary system and event processing etc. It provides this information in real-time through graphical dashboards, events/alarms as well as in the form of historical reports. ,4. The offered product to be compatible with Open Stack Solutions (OS, Applications, Daabases, Storage etc)

Technical Service Support provided by 1. OEM ,2. VENDOR/SELLER/CHANNEL PARTNER/SYSTEM INTEGRATOR

Number of years for onsite support 1

Number of Engineers available for onsite support 3

Scope of Product/Technical Support provided by the OEM are 1. Software Upgradation ,2. Updation with Patches Bug Fixes and Repair of known Issues; ,3. Remote (Offsite) support via Telephone, Email, Video Calling, etc. ,4. 24 x 7 x 365 Onsite Support. ,5.Office hour onsite support "9 am to 6 pm" ,6. Installation Support. ,7. Integration Support. ,8.Configuration Support ,9.End to End Workflow Implementation Support ,10. User Acceptance Testing of all modules. ,11.OEM support provided by the professional on OEM payroll. ,12. OEM support provided by the professional of authorized channel partner/vendor/system integrator/seller. ,13.OEM has registered office in India.

If Technical support provided by channel partner/vendor/system integrator/seller then whether they are authorized by OEM Yes

Scope of Technical Support for channel partner/vendor/system integrator/seller are 1. Software Upgradation ,2. Updation with Patches Bug Fixes and Repair of known Issues; ,3. Remote (via Telephone, Email, Video Calling, etc.) ,4. 24 x 7 x 365 Onsite Support. ,5. Installation; ,6. Integration; ,7.Configuration; ,8.End to End Workflow Implementation; ,9. User Acceptance Testing of all modules.

High Severity Priority Issue, P1 Consists of 1. Any fault which causes failure of a critical feature. ,2. Significant loss of visibility of application performance or irreparable loss of data within the application (such as connectivity to the host server). ,3. Customer declared critical issue with the concurrence of customer and vendor management. ,4. Any fault that keeps the system from meeting significantly documented standards or performance specifications. ,5. Any fault that keeps the system from meeting regulatory and safety standards ,6. Discovery of application bug with NO short-term workaround.

"Penalty for Non Adharence to P1 Response Time of Technical Support Value (Cumulative Maximum 5 % of Technical Support Value)" NA

Medium Severity Priority Issue, P2 Consists of 1. Any fault which causes failure of a non-critical feature of the application ,2. Application is running at a degraded capacity with potential risk of losing critical data ,3. Failures in application performance that requires additional dedicated resources to maintain core application elements

"Penalty for Non Adharence to P2 Response Time of Technical Support Value (Cumulative Maximum 3 % Technical Support Value)" NA

Low Severity Priority Issue, P3 Consists of 1. Loss of administrative capabilities (non-P1/non-P2) ,2. Loss of full feature functionality (non-P1/non-P2) ,3. Discovery of application bug with a short-term workaround ,4. Any remote upgrade or support not associated with resolution of a P1 or P2 issue

"Penalty for Non Adharence to P3 Response Time of Technical Support Value (Cumulative Maximum 2 % Technical Support Value)" NA

Features

BASIC INFORMATION

Category	Enterprise Management System Software
Components/ Modules of Offered product :	1. Server Management System,2. Network Management System,3. Helpdesk Managememt System,4. IT Asset Inventory Management System
Componets /Modules of Server Management System	1. Server Fault, Availability and Performance Management System,2. Server Automation Capability,3. Database Management System,4. Storage Management
Componets /Modules of Network Management System	1.Network Fault, Availability and Performance Management System,2. Network Automation and configuration Management System,3. Network traffic Analysis System,4.Mutliprotocol Label Switching Service (MPLS) Monitoring,5. Network Reporting & Analysis,6. NA
Componets /Modules of Helpdesk Managememt System	1. Helpdesk Management System
Componets /Modules of IT Asset Inventory Management System	1.IT Asset Auto-Discovery and Inventory Management,2. Configuration Management database (CMDB)
Number of concurrent user supported by the offered product (Hint:- User can be Admin or Operator)	500
Maximum number of user creation supported by the offered product	2000
MODE OF DEPLOYMENT	1.Onsite,2.Offsite
Deployment platform supported by the offered product	1. Physical Server,2. Virtual Server,,3. Cloud,,4.Container Based,,5. Appliance Based
Name of Software	Vedanta ERP
OEM Model / Part No	VedantaERP01
Software Description, Functionality/ Features	ERP software
Software Version & Date of Launch	1.0 / 27/April/2018
Installation and Demonstration	Yes
The offered product have support from OEM for	1. Updation for Patches and Bug fixes within supoort period.,2. Upgradation of version within support period .
Number of Years upto which support is available from OEM for Updation (Patches and Bug fixes) within support period	3
Number of Years upto which support is available from OEM for Upgradation of version within support period	5
No of days Training Provided On/Off Site	upto 5

SCOPE OF LICENCE

Number of devices supported per licence (Hint :- Device is an entity which is monitored and manged by EMS EX Router, Switch,Server,VM,Firewall, IOT devices etc )	10000
Types of Licence	2.Subscription
Duration of subscription (in years) (Hint: - Select '0' if not applicable)	3

Server Fault, Availability and Performance Management System

Operating Systems supported by the EMS	1. Windows,2. Windows Mobile/ Phone,7. iOS,8. DOS
Capability to monitor end to end performance of Server Operating Systems & Databases and capable to manage distributed, heterogeneous systems from	1. Single Management Station
Server Fault and Availability Management System Features	1. Capable to take backup of the threshold policies, based on the groups of devices or on any single individual device,2. Capable to trend management supported monitored parameters .,3. EMS to be pre-integrated for both Fault and Performance Management to receive alarm from various events sources to monitor Fault and Performance in a unified common format to provide a user friendly graphical user interface for alarm analysis and acknowledgement.,4.Capable to supports event co-relation where the correlation logic can be configured by operation team.,5 Capable to filter out events for device / infrastructure marked under maintenance and also have GUI to define maintenance schedule,6. Capable to captures all the events that are generated across multi-vendor infrastructure and correlates them to take corrective measures based on service dependencies & event handler.,7. Monitor both standalone and blade Infrastructure and its components,8.Capable to reflect on certain application level issues in the server.,9.. Capable to provide Virtual Environment Management and provide Error reports generated by hypervisors.,10. System, security and audit logs,11. Capable to Integrate with VMware, Citrix, etc,12. Detect the fail-over and fall-back in high availability environment,13. Provide a centralized point of control with out-of-the-box policy-based management intelligence for easy deployment for the servers, operating systems, applications and services for correlating and managing all the IT infrastructure components of a business service.,14.The offered product capable to perform DNS lookup & support Agent-based and Agent-less data aquisition mentods.,15. The Agent to be pre-configured with common service monitoring parameters for quick and easy deployment. The Agent also support SSL based communication method for polling and data aquisition.
Monitoring server parameters of	1. Disk Usage,,2. CPU Usage,3. Swap Memory,4. Virtual Memory,5. Interface status,6. Log file monitoring,7. Process status,8. CPU Utilization by a process,9. Service Status
Process Utilization for	1. Correlation between CPU,2. Memory,,3. I/O,4. Paging,5. Paging space,6. I/O Utilization
Server Performance and Reporting Management System Features	1. Bandwidth utilization at the physical and virtual host level.,2. Capacity Planning - To Manage dynamic demand of IT services, software be able to proactively Identify potential area’s, which need to be upgraded (power, storage, etc),3. The system have context-based analysis and forecasting based on performance data with automated policy deployment with detailed, intelligent monitoring of performance and availability data collection.,4. The event records to be available in the report format, with each event classified by its priority level and to be tagged with details of the date and time at which the event occurred Each event to be displayed and highlighted until the event has been acknowledged and cancelled in the automatic event log, and provided the fault has been satisfactorily rectified in the equipment, which generated the event,5. The system be capable of archiving the performance data,6. Proposed EMS has advance reporting, dashboard and analytical engine with various out of the box dashboards and reports, for constant monitoring of Availability, Performance & Efficiency,7. Server Management The server management gives an overall understanding of the equipment performance Which then can be further drilled down to each of the smaller component The platform management is required
Cache Utilization for	1. Host Port Utilization,2. Disk Utilization,3. CPU & Memory Utilization
Centrilized Dashboard Management System Features	1 .There be a single agent on the managed node that provides the system performance data, and for event management and be able to prioritize events, do correlation & duplicate suppression ability to buffer alarms and provide automatic actions with capability to add necessary annotations.,2. Each operator is provided with user roles that includes operational service views enabling operators to quickly determine impact and root cause associated with events.,3.Sound/Popup Notifications for Alerts,4. The system integrates with Helpdesk / Service desk tool for automated incident logging and also notify alerts or events via e-mail or SMS.,5.To provide alarm correlation and facilitate reduction of total number of alarms displayed by means of intelligent alarm correlation, suppression and root cause analysis techniques built in to the system.,6.The proposed Alarm Correlation and Root Cause Analysis system to integrate network, server and database performance information and alarms in a single console and provide a unified reporting interface for network components. The current performance state of the entire network & system infrastructure be visible in an integrated console.,7. It has the capability to perform cross domain correlation with alarm correlation from Network Monitoring tool, Systems monitoring tool and other domain monitoring tools.,8. Alarm Filtering allows flexible filtering rules for staff to filter the alarms by category, severity, elements, duration, by user, by views, by geography or by department.,9. To provide out of the box root cause analysis with multiple root cause algorithms inbuilt for root cause analysis.,10.The system supports multiple administrators, if need be using separate accounts with associated individual and group rights and privileges Normal users may have only read access, that too only to related areas.,11. Monitoring system be capable of sorting and filtering events in accordance with their priority to the level required A facility to be provided to enable a summary printed event record report to be prepared, listing not only the current active events, but also any events, including faults and alarms, reported and/ or cleared during the period since the previous summary report,12. In a situation, where, due to a single event, multiple events/alarms arise, the system be capable to identify the root-cause event asap, while suppressing the other conjugate events to help in minimizing downtime,13. Umbrella Management - Mere Looking at the GUI helps understand the problem and where it has occurred instantly In case possible by the end device (being monitored) the information be polled.,14. The tool provides graphical user interface, which helps physically reaching the equipment whenever need be Tracking key information and data related to the device performance network traffic and current usage, be available on hovering the affected equipment Important trend charts be displayed on the fly,15. Sound/ popup notifications,16. Able to send e-mail or Mobile –SMS to pre-defined users for pre-defined faults.,17. It raises, co-relate & analyse alarms and helps in taking corrective action.,18. All alarm/event messages to be automatically time and date-stamped.,19. Capable to support REST API based integration with ticketing tools.

Server Automation Capability

1. Detect, collect and maintain information about Managed Servers, including packaged, unpackaged software, runtime state, host/guest relationships and more.,2. Capability to auto install agent onto target server,3. Visualizes server, network, storage, and logical application environments and dependencies and compliance state. Provides Layer 2 and virtual LAN (VLAN) network information. Intuitive visual snapshot comparison reduces troubleshooting time.,4. Defines server build sequences for provisioning, incorporating operating systems, patches, and software policies Supports provisioning of VMware Hypervisor and Solaris Zones.,5. Identifies server vulnerabilities quickly and easily and reduces the time needed to patch multiple servers. Enables patch policy creation and flexible patch deployments. Supports native patch formats for all major operating systems. Provides out-of-the-box integration with Microsoft® Patch Network and Red Hat Enterprise Linux,6. Enables rapid troubleshooting and configurable compliance management by comparing servers to reference servers, most golden reference snapshots, industry best practices, or user-defined scripts. Provides comprehensive compliance dashboard with consolidated servers and cross-tier compliance views.,7. Uses the communications channel with enhanced security features, audit logs, and access control policies to provide direct connections to servers in any location. Supports remote desktop connections, Windows PowerShell, and any shell of Linux environments.,8. Improves automation efficiency by managing remote systems and executing tasks from a command line interface. Also supports Windows PowerShell to provide a command line interface (CLI) to Windows servers.,9.Provides dynamic, real-time, and historical reports into hardware, software, patches, and operations activities in complex, heterogeneous data Centers. Includes out-of-the-box compliance reports and at-a-glance compliance status with actionable links to servers, policies, and other objects. Exports reports to HTML and comma-separated values (CSV) formats.,10. To support audit and remediation against industry best practice content such as CIS, MSFT,11 .Provision to run book automation capability, which provides out of the box workflows for IT infrastructure and there is no limit on the number of workflows that can be deployed.,12. Run book automation has an options for both private cloud, data center as well as if it required may extend to public cloud environment for the future usage purpose.

Database Management System

Database supported for	1.Oracle,,4. MySQL,,5.PostgreSQL,
Database Management System	1. Table-space information used/free,2. List of Top sessions CPU/memory/IO consumption with history,3. Undo/Temp space usage with history,4. Top wait events in database,5 .Memory usage SGA/Shared pool,6.Disk Read/Write Latency Monitor,7.Monitoring block locks,8. Overall database health status in single dashboard,9. Database query monitoring

Storage Management

1. Support for various storages type like NAS, SAN, etc,2. IOPS at LUN level,3. Hosts/WWNs connected to the storage,4. Disk usage at LUN level,5. The EMS software to be compatible with open stack solutions (compute, Storage,appliations,OS etc)

Network Fault, Availability and Performance Management System

The number of network devices managed by the offered product	5000,
The offered product scalable upto for Network device management	10000
Network Fault, Availability and Performance Management System	1. The Network Management function monitors performance across heterogeneous networks from one end of the enterprise to the other.,2. NMS provides integrated fault, performance Monitoring, Configuration & compliance Management together in one tool.,3 .Tool supports MIB-II and enterprise MIB for performance management Device certification be part of the tool,4 .The tool supports for SNMP traps,5 .The framework of the tool enables consolidation of the management of various networking devices (network, security, storage, virtualised platform etc), along with the infra supporting devices in a single view Tool be open for third party integration via (soap, xml, web-service, snmp-v1, v2, v3),6. Overall hardware monitoring including temperature; Fan Status; Power Status; Power Consumption of standalone and blade infrastructure,7 .It be able to ascertain the latency in socket programming, if any In a client-server architecture with several remote hosts communicating with a central cluster server, it might develop latency due to network congestion or due to database impropriety,8 .Solution be able to monitor ISP serivce provider SLA,9 .Packet loss monitoring,10. Route tracing and link quality monitoring,11. Traffic and bandwidth usage monitoring,12. Resource Monitoring capabilty,13. Real Time Event Analytics,14. Fan speed monitoring and CPU/HDD / motherboard temperature monitoring,15. Custom metric monitoring via SNMP (Simple Network Management Protocol) v2 or v3,16. IP Printer availability monitoring,17. Pre-defined alerts for typical network problems,18. To be pre - integrated, centralized and consolidated platform to manage network devices
Network Discovery Management System	1. To allow for discovery to be run on a continuous basis which tracks dynamic changes near real-time; in order to keep the topology always up to date. This discovery runs at a low overhead, incrementally discovering devices and interfaces.
Network Dashboard and Reporting System	2. Disk space, Memory utilization and Network interface status monitoring
Advance Network Management Features	10. Provides Wireless infrastructure availability monitoring

Network Automation and configuration Management System

Network Automation and configuration Management System	2 .The system supports secure device configuration capture and upload and thereby detect inconsistent “running” and “start-up” configurations and alert the administrators
The proposed system be able to administer configuration changes to network elements by providing toolkits to automate the administrative tasks of effecting configuration changes to network elements:	1. Capture running configuration

Network traffic Analysis System

1. To be able to capture, track & analyze traffic flowing over the network via different industry standard traffic capturing methodologies viz. NetFlow, jflow, sFlow, IPFIX etc.,2. To provide key performance monitoring capabilities by giving detailed insight into the application traffic flowing over the network.,3. Able to monitor network traffic utilization, packet size distribution, protocol distribution, application distribution, top talkers etc. for network traffic.,4. To collect the real-time network flow data from devices across the network and provide reports on traffic based on standard TCP/IP packet metrics such as Flow Rate, Utilization, Byte Count, Flow Count, TOS fields etc.,5. Support for latest version of FLOW protocols.

Number of messages per second flow supported by EMS

200

Mutliprotocol Label Switching Service (MPLS) Monitoring

1. Monitors MPLS service availability and inventory, in addition to traditional Layer-,2. Virtual Private Networks (L3 VPN), L2 VPN, core traffic engineering, and pseudo-wire management.,3. Improves uptime with continuous MPLS-specific core, Layer-2 and Layer-3 discovery, monitoring, and alerting.,4. Provides inventory view of L3 VPNs, detailed views for an L3 VPN, including VRFs and VRF details.,5. Provides monitoring of VPN Routing and Forwarding (VRF) state and incident/status- propagation for L3 VPNs.,6. Provides LSR core view and launch from LSR view to other views showing node-centric MPLS services.,7. It has out of the box support for Virtual Private Wire Service (VPWS) and Virtual Private LAN Service (VPLS),8. Provides monitoring of traffic engineering tunnel status and incidents.,9. Visualizes and monitor traffic engineering hops/path and Inventory view of traffic engineering tunnels in detail.,10. Provides inventory view of pseudowires and monitoring of pseudowire status and incidents.

Provides out of the box Reporting such as:

1.LSR reports,2.Site reports (VRF),3.Site-to-site quality-of-service reports;,4.VPN reports,5. Link Utilization and Down Time Report

Network Reporting & Analysis

Network Reporting & Analysis Features	1. Able to collect and collate information regarding relationship between IT elements and business service, clearly showing how infrastructure impacts business service levels.,2. Provision for user configurable for building additional reports and have customizable reporting and Integrated report editor.,3. Able to collect Key performance measurements and statistics from all network domains and store it. This data is to be used for evaluation of performance of the end to end network infrastructure/services.,4. Network Link utilization and down time report generation facility in graphical and tabular format,5 .The system be capable to store the raw data or polled data, and also have the facility to automate the backup process or allow to take manual backup, in case required,6. All alarm messages to be recorded in a database for easy, efficient and future retrieval and not to have a text based approach, where in any 3rd party tool is not able to extract data,7. Centralized Reporting & Dashboard - The Dashboard and reporting engine provides centralized view as the face of all the elements in the IT (network, server, application and database),8. Reporting: To provide business users with highly interactive and power-users with highly sophisticated, pixel-perfect reports.,9. Web-based interactive reporting for business users, Rich graphical report designer for power users, Parameterized reports with powerful charting, Output in popular formats: HTML, Excel, CSV, PDF, RTF.,10. Analysis: To have the ability to explore data by multiple dimensions such as customer, product, network and time for business users.,11. Report generaton facility for Bandwidth utilization and down time reports of internet links and devices in graphical and tabular foramt.,12.Scheduled report emailing.
Number of years for which EMS Capable to store raw data or polled data	1
Number of years for which EMS capable to generate reports of links & devices at any given point of time	2
The performance management system to be able to collect and report data like	1. Packet delay and packet loss;,2. User bandwidth usage rate;,3. Network availability rate;,4. CPU usage rate;,5. Input/output traffic through physical ports;,6. Input/output traffic through logical ports
The Performance Management have user defined set of reports like	1. Summary Reports for specific groups: Reports displaying per group of resources the group aggregations for a set of metrics (for example, per City, the maximum traffic or the total traffic).,2. Summary Reports for specific Resources: Reports displaying for a set of resources the period aggregations for the same set of metrics (for example, per interface, the maximum traffic over the day),3. Detailed chart Reports: Reports displaying for one resource and the same set of metrics the values over the period (for example, the raw collected values for the day).,4. Resource Threshold Violation Reports: Reports displaying the resources for which a threshold was violated,5. Detailed chart Reports: Reports displaying for one resource and the same set of metrics the values over the period (for example, the raw collected values for the day).,6. Resource Threshold Violation Reports: Reports displaying the resources for which a threshold was violated.,7. Report to be in pdf,excel,csv format and scheduling facility in email to concerned users.

Helpdesk Management System

1. Able to support and handle large volume of incident, service requests, changes, etc.,2. Solution be able to integrate with third party IVR or CTI,3. Tool Analytics be completely configurable in terms of source data and results, enabling Process Managers and other IT Users to proactively identify trends that can be used to drive action. Multiple instances shall be allowed to be configured in different ways in different modules for different outcomes - for example one be able to identify trends in one set of data and subsequently develop linkages with other data, or Analytics can run on top of reporting results to provide further insights from unstructured data.,4.The tool has the knowledge management OOB – knowledge databases to support investigations, diagnoses, root cause analysis techniques, and creating / updating workarounds, temporary fixes and resolutions,5. The tool allows the creation of different access levels (i.e. Read only, write, create, delete) to knowledge management system(),6. The Knowledge Management solution be available in a Multi Tenanted environment,7. Helpdesk TOOL haS to provide big data analytics, machine learning, hot topic analytics that helps to analyze common service request, optimize change management. It be possible to create support / knowledge articles for hot topics.,8. The proposed helpdesk solution supports codeless configuration of processes that can be upgraded seamlessly without the need to reconfiguration of processes.,9.The proposed helpdesk solution creates service catalogue using drag and drop method.,10. A virtual bot be available, which can respond to user requests, immediate via portal, email or mobile interfaces.,11. Support for eMail and SMS both (integration with SMS-gateway and GSM communication) should be available for sending of Alerts and scheduling Reports,12. Help Desk has built-in service management module, which allows IT operations to document all the contracts and services, they have under their control,13. Help Desk has known error database that allows IT operations to document known issues in order to speed up the resolution process,14. Whenever a fault arises in the IT infrastructure, a ticket should get automatically logged as an incident in the help desk tool and gets assigned with predefined SLAs to the maintenance team.,15.Solution provides following: E-mail and SMS Alert notifications, Alert escalation, Alert acknowledgement.,16. The offered product capable to support REST API based integration with ticketing tools

Helpdesk tool CONSIST OF

1. Incident management,,2.Problem Management,,3.Change Management,4.Knowledge Management,,5. Service Level Management,,6.Service Asset and Configuration management,,7.Service Catalogue and Request Fulfilment

SLA Management and Penalty Estimation

Operations Related Service Level Parameters

1. To supports comprehensive SLA management platform,2. Manage service levels for delivery and support of business services,3. Allows creating and applying various operational level parameters to Incidents, Requests, Changes, and Release management modules.,4. The module links available support hours to service levels when calculating deadlines as well as suspend SLA calculation for certain criteria – e.g. ‘pending information from customer’,5. The SLM module integrates with incident and problem management to automate escalation, and notification activities based on response and resolution targets,6. It also integrate with change management to provide access to service level agreement details, implementation windows, change blackout periods, and availability requirements,7 .The application has a predefined/customizable field to indicate & track the progress/status of the lifecycle of ticket(s).,8. The tool provides an audit trail, tracking & monitoring for record information and updates from opening through fulfilment to closure For example: IDs of individuals or groups opening, updating & closing records; dates / times of status & activities updates, etc.

Infrastructure Related Service Level Parameters

1.The product be able to measure, collect, and import performance and SLA data from a wide range of sources, including performance Management modules.,2. Computes the quarterly service charges payable to the different agencies after applying the penalties as per the contract and SLA. This may be achieved through customization/ development of tool, wherever required.,3. To supports SLA violations alerts during the tracking period.,4.To supports managing and maintaining a full history of an SLA.,5.To provides a flexible framework for collecting and managing service level templates including Service Definition, Service Level Metrics, Penalties and other performance indicators measured across infrastructure and vendors.,6.Ability to define and calculate key performance indicators from an End to End Business Service delivery perspective.,7. To supports SLA approval/validation workflow.,8.View of Contract Parties & current SLA delivery levels.,9.To supports SLA Alerts escalation and approval process.,10.To supports capabilities for investigating the root causes of failed service levels.

IT Asset Auto-Discovery and Inventory Management

1. Discovery works without requiring agent installation (that is, agent-less discovery) while discovery Layers 2 through Layers 7 of OSI model,2 .Uses Industry-standard protocols such as WMI, SNMP, JMX, SSH to perform discovery without requiring the installation of an agent,3. Discovery system has ability to modify out-of-box discovery scripts, create customized discovery scripts,4. Discovery system has the ability to capture configuration files for the purposes of comparison and change tracking,5. Discovery system be capable of supporting role-based access to various aspects of CMDB administration,6. Discovery be object-oriented, allowing specific CIs and relationships to be discovered using a library of discovery patterns,7. Discovery engine gathers detailed asset and configuration item (CI) information for specific servers and the applications running on them,8. It dynamically discover and continuously map IT hardware inventory and service dependencies,9. The EMS provides a common configuration management database that has a single solution for discovery of networks devices, servers & desktops, using a common probe, that supports both agent less and agent based technologies using.,10. Inventory management of each of the equipment to be available 24X7

Configuration Management database (CMDB)

1. Provides a single shared view of services supporting Service Design, Transition and Operations stages of the lifecycle,2. The Configuration Management Database supports multiple datasets with federation and reconciliation facilities so as to get data from various discovery tools and also through manual import process,3. Reconciliation of data be possible with multiple data providers based on common attributes and ability to define precedence rules on attributes,4. Federation of external data sources be possible with ability to store common attributes inside CMDB and getting other attributes from external data sources,5. Automatically create Service models to describe how IT infrastructure supports business services,6.The CMDB has built-in drift management capabilities to capture and report on infrastructure drift based on infrastructure attributes like RAM, memory, etc.,7. System with CMDB - Integrate people, process & technology. To help in reducing likelihood of downtime by facilitating communication across all the facility equipment while Managing SLAs and Asset Lifecycle with IMAC process.,8. Configuration item to get automatically attached with the ticket to enable maintenance team for faster resolution .

Generic Features

1. The offred product to be an integrated, modular and scalable solution from single OEM (i.e. all Network Monitoring, server Monitoring including application and database monitoring and Service Management tools be from single OEM) to provide comprehensive fault management, performance management, traffic analysis and business service management, IT service desk\ help desk \trouble ticketing system & SLA monitoring functionality.,2. It has a secured single sign-on and unified console for all functions of components offered for seamless cross-functional navigation & launch for single pane of glass visibility across multiple areas of monitoring & management.,3. To have self-monitoring ability to track status of its critical components & parameters such as Up/Down status of its services, applications & servers, CPU utilization, Memory capacity, File system space, Database Status, synchronization status between primary and secondary system and event processing etc. It provides this information in real-time through graphical dashboards, events/alarms as well as in the form of historical reports.,4. The offered product to be compatible with Open Stack Solutions (OS, Applications, Daabases, Storage etc)

Miscellaneous Features

1. EMS software to be customizable,2. Support for clustering,3. Support for Fail over,4. Support for DR (Disaster Recovery),5. Platform to be able to be deployed on a public cloud for disaster recovery

TECHNICAL SERVICE SUPPORT

Technical Service Support provided by	1. OEM,2. VENDOR/SELLER/CHANNEL PARTNER/SYSTEM INTEGRATOR
Number of years for onsite support	1
Number of Engineers available for onsite support	3
Scope of Product/Technical Support provided by the OEM are	1. Software Upgradation,2. Updation with Patches Bug Fixes and Repair of known Issues;,3. Remote (Offsite) support via Telephone, Email, Video Calling, etc.,4. 24 x 7 x 365 Onsite Support.,5.Office hour onsite support "9 am to 6 pm",6. Installation Support.,7. Integration Support.,8.Configuration Support,9.End to End Workflow Implementation Support,10. User Acceptance Testing of all modules.,11.OEM support provided by the professional on OEM payroll.,12. OEM support provided by the professional of authorized channel partner/vendor/system integrator/seller.,13.OEM has registered office in India.
If Technical support provided by channel partner/vendor/system integrator/seller then whether they are authorized by OEM	Yes
Scope of Technical Support for channel partner/vendor/system integrator/seller are	1. Software Upgradation,2. Updation with Patches Bug Fixes and Repair of known Issues;,3. Remote (via Telephone, Email, Video Calling, etc.),4. 24 x 7 x 365 Onsite Support.,5. Installation;,6. Integration;,7.Configuration;,8.End to End Workflow Implementation;,9. User Acceptance Testing of all modules.

SLA FOR TECHNICAL SERVICE SUPPORT

High Severity Priority Issue, P1 Consists of	1. Any fault which causes failure of a critical feature.,2. Significant loss of visibility of application performance or irreparable loss of data within the application (such as connectivity to the host server).,3. Customer declared critical issue with the concurrence of customer and vendor management.,4. Any fault that keeps the system from meeting significantly documented standards or performance specifications.,5. Any fault that keeps the system from meeting regulatory and safety standards,6. Discovery of application bug with NO short-term workaround.
"Response Time for Technical Support Level Commitment for High Severity Priority Issue (P1) (Maximum in Hours) (Hint : Select '0' if not applicable)"	60
"Penalty for Non Adharence to P1 Response Time of Technical Support Value (Cumulative Maximum 5 % of Technical Support Value)"	NA
Medium Severity Priority Issue, P2 Consists of	1. Any fault which causes failure of a non-critical feature of the application,2. Application is running at a degraded capacity with potential risk of losing critical data,3. Failures in application performance that requires additional dedicated resources to maintain core application elements
"Response Time for Technical Support Level Commitment for Medium Severity Priority Issue (P2) (Maximum in days) (Hint :- Select'0' if not applicable) "	3
"Penalty for Non Adharence to P2 Response Time of Technical Support Value (Cumulative Maximum 3 % Technical Support Value)"	NA
Low Severity Priority Issue, P3 Consists of	1. Loss of administrative capabilities (non-P1/non-P2),2. Loss of full feature functionality (non-P1/non-P2),3. Discovery of application bug with a short-term workaround,4. Any remote upgrade or support not associated with resolution of a P1 or P2 issue
"Response Time for Technical Support Level Commitment for Low Severity Priority Issue (P3) (Maximum in days) (Hint :- Select '0' if not applicable)"	30
"Penalty for Non Adharence to P3 Response Time of Technical Support Value (Cumulative Maximum 2 % Technical Support Value)"	NA

SUPPORTED HARDWARE REQUIREMENT

Minimum Hardware Disk Space Required inGB	250
Minium RAM Size required in GB	1024
Server and CPU Configuration required so that EMS software to be compatible with open stack solutions (Compute, Storage, Application, OS etc	4 Core 16GB RAM
Supported Web browsers	1.Internet Explorer.,2.Google Chrome.,3.Mozilla Firefox.,4.Safari.,5.Opera.